Lindsey Brown resort wear frequently asked questions
You may find quick answers to questions you may have when ordering with Lindsey Brown resort wear. If you have any queries or questions, you can reach our to our UK team. Use the online to speak to a person and we will answer you as soon as we can. You can also call us or send a message and we can either reply by chat or call you back.
Answers to queries you may have with Lindsey Brown resort wear
Do I need to create an account to order ?
You don't need to create an account to order, but having an account with Lindsey Brown resort wear keeps all your orders in one place and makes it easier to find sizes and designer kaftan styles you have ordered.
Click the icon at the top of the page to sign in or create an account. When prompted create or reset your password.
Can I order over the phone ?
Yes of course, you can send a message to the personal shopping team on WhatsApp asking us to call you back or Call within daytime hours on our office landline or mobile.
UK OFFICE CALL : +44 (0)116 2414627
WHATSAPP :+44 (0)7501 959141
EMAIL : Please email via the contact form.
ONLINE CHAT : Message via the chat button.
Do you offer gift wrapping ?
Yes of course, if you are buying a beautiful designer kaftan as a gift, we also offer an extra special service of free gift wrapping. Simply write gift wrapping please in the special instructions at checkout.
If you would like us to send the gift straight to your loved one then we will also be happy to hand write the gift tag for you, just write your message in the special instructions box at checkout and we'll take care of the rest.
If you forget to send the message you would like us to write, please email or call.
UK OFFICE CALL : +44 (0)116 2414627
WHATSAPP :+44 (0)7501 959141
EMAIL : Please email via the contact form.
ONLINE CHAT : Message via the chat button.
Are Lindsey Brown sizes true to size or small ?
Our Lindsey Brown floaty designer kaftans and beach coverups are mostly loose and floaty and true to size. We suggest you stick to your usual clothing size when shopping.
As well as our extensive size range we also offer One Size garments. You can view our luxury resort wear size guides
What are the UK delivery times?
We use Royal Mail Express Tracked 24 service for all UK Orders. If you would like a guaranteed Next Day delivery please select Next Day at the checkout. Orders received before 11am will be shipped on the same day. Read UK Delivery options
Express Tracked 1-3 Days | Orders over £100 | Delivery Monday to Sunday FREE
Express Tracked 1-3 Days | Orders under £100 | Delivery Monday to Sunday £3.99
Next Day Delivery | Royal Mail Signed for Delivery | Place Order by 11am £8.99
Saturday Delivery | Royal Mail Signed for Delivery | Place Order by 11am Friday £8.99
Once your order is placed, you will receive a confirmation email letting you know that our team has received your order.
Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
You can read all the shipping options here
Lindsey Brown luxury resort wear is based in the United Kingdom and delivery worldwide is from our resort wear design office in the UK. The full list of where we ship to can be found in the list below. Please scroll down to reveal the Duty and Tax method of shipping for your country.
Our returns policy is 14 days for UK customers and extended to 21 days for rest of the world. You can read more here when you open our refund policy
Do you deliver to USA?
Yes we deliver to USA. Delivery of Lindsey Brown resort wear to the USA is now Duty and Taxes Unpaid. As USA Import tariffs keep changing, we have made the best decision for everyone, that you the shopper will pay the Duty and any Import Taxes to DHL.
This is the best scenario as we have removed any USA Duty and Tax from our prices and also the UK tax content so the USD$ price you see is now cheaper. To be clear you are not paying any more than if we were to include taxes into our prices.
This is also beneficial for you as the shopper, as in case you wish to return an item for a refund, you can reclaim the Duty and Import Taxes from the American government as you are a USA citizen ~ we are unable to do that. Please get in contact or read the details below if you need to return your item to Lindsey Brown.
When shopping with Lindsey Brown. We ship with DHL Express and your Lindsey Brown designer kaftans will be on your doorstep in no time. Our delivery to Florida is two working days for example. Lindsey Brown resort wear is based in the United Kingdom. We provide great customer service and fast delivery on fabulous fit and quality and always beautifully packaged, ready to pack in your suitcase. If you have any questions, please message or use the online live chat on the website. With any time differences, we may be online, or we will see your message and reply as soon as we can.
When calculating your tax and duty, at present the duty into the USA from goods made in the UK and Morocco is 10%. There is also an import admin fee or MPF and a US Customs Border Fee for processing imported goods. We suggest searching for a tariff guide website to calculate this for you. Enter in the price in USD$ and the shipping price of $35 to calculate your expected fee to pay. We also pay an export fee, fuel surcharges and a Go Green net zero supplement fee to send your order.
DHL Express 1-3 Days | Duty Taxes Un Paid | $35 Shipping
You can find more info here on our USA delivery page
Do I need to sign for my order ?
Yes, if you have paid for a next day signed for service, the courier will need to hand over the parcel to a person. However you can log into the courier email and request to leave in a safe place.
The majority of our parcels won't fit through the letterbox. If you wont be home to receive your parcel, please add your secure safe place at the checkout.
* orders left in a secure place is at your home, is at your own risk.
My Discount code is not working ?
Have you used the First10 discount code before? as our website will merge together your orders under one user so we can track the best sizes you prefer to order.
Try logging in as you may already have an account and simply need to log in. Reset your password when prompted. We do not store any passwords.
You can subscribe to our emails to receive a Subscribe10 code for 10% off. Only when you subscribe will this code work.
If we have sent you a specific discount code, log in with your name and email address.
We set up refunds or store credits for a One Time Use against your name and email.
Are there any discount codes for my first order with Lindsey Brown ?
Yes, please use code FIRST10 for 10% off your first order. Enter code FIRST10 at the checkout.
Can I return items for a refund ?
Yes of course, as long as your return is within our 14 days returns period.
All items including reduced sale items can be returned for a refund. Our UK returns policy is 14 days from the date goods arrive. Refunds can take up to 10 working days to process from date of posting
* Lindsey Brown luxury resort wear items that have not been worn can be returned for a full refund within 14 days.
* Please send items back complete with their garment swing tickets.
* If you have any questions you can read about our full refund policy here.
Can I exchange items for another size ?
Please contact our personal shoppers who are more than happy to help you with an exchange whether you need a different size designer beach dress or need to return a designer kaftan gift, they are here to help you.
If you are going on holiday imminently it may be easier for you to purchase a new item and we refund you for your unwanted size as soon as we receive your return.
Is there a charge for alterations ?
Yes there is a minimal charge by our skilled tailor.
Approx £10.00 per hemline
The cost is for the alterations and post back to you.
We also refresh and steam clean your Lindsey Brown garment and return it to you as if it was new.
Our designer Lindsey Brown deliberately leaves the maxi hemlines and long sleeves free from embelishment, so they can easily be altered to your desired length.
You can call to speak to one of the team to discuss your alteration and how to go about it.
Where can I find garment lengths ?
Garment lengths are detailed on each product page. If you have a query on a specific waist or bust measurement, please send a quick email or message and we will be happy to help you.
Please don't hesitate to contact our office team of personal shoppers.
UK OFFICE CALL : +44 (0)116 2414627
WHATSAPP :+44 (0)7501 959141
EMAIL : Please email via the contact form.
ONLINE CHAT : Message via the chat button.
What size is a UK 10 in Lindsey Brown ?
Our Size range is XS-7XL. You can see our Lindsey Brown luxury resort wear size guide here to convert to international sizes.
For example
XSMALL is UK 8 and a USA 4 AU 8 EU36
MEDIUM is a UK 12 USA 8 AU 12 EU40
XLARGE is a UK16 USA12 AUS16 EU44
We also have some one size garments and we have added a size guide of sizes they will fit. Read our full size guides here
Can I wash my silk kaftan in a washing machine?
No, we strongly suggest you Do Not wash any silk or embelished cotton designer kaftans in a machine . Please do not spin any items in a machine to remove water.
When hand washing cotton, as with all dark dyed and hand dyed fabrics, some colour may wash out which is more apparent when hand washing. Rinse in cold water by hand to avoid colour run.
Please note colour will only run if you have used hot water and biological powders which may contain a stain removing agent, The stain remover could contain a bleaching agent and cause colour run.
How do you suggest washing a luxury silk kaftan ?
You can dip into cold water but do not soak. We suggest a dip in and out into 100% cold water, remove excess water and hang dry immediately.
Dilute a non bio liquid into the cold water, and gently wash by dipping the garment in quikcly and do not soak.
Do not be tempted to soak in warm water or soak in stain removing agents.
Rinse very quickly in clean cold water dip in and out. Reshape whilst damp. For best results hang when nearly dry and steam back to shape. Read our full wash care guide here
Help I put my silk kaftan in a machine by accident. Will it shrink ?
No, we strongly suggest you Do Not wash any silk or embellished cotton designer kaftans in a machine . Please do not spin any items in a machine to remove water.
When hand washing cotton, as with all dark dyed and hand dyed fabrics, some colour may wash out which is more apparent when hand washing. Rinse in cold water by hand to avoid colour run.
Please note colour will only run if you have used hot water and biological powders which may contain a stain removing agent, The stain remover could contain a bleaching agent and cause colour run. Read our wash care guide here
