How to Send an Item back to Lindsey Brown

How to Send an item back to Lindsey Brown ~ UK Orders.

Our Returns Policy is 14 days from the date goods arrive with you. As a small business we are unable to offer free returns but to make returning items smoother for you, you can use our pre-paid Royal Mail service and £4.99 will be deducted from your refund.  Of course, you can also send items back however you wish, at your cost. 

Exchanges : if you need to try another size, please contact our personal shoppers who are more than happy to help you with an exchange whether you need a different size or need to return a gift, we are here to help. If you do need another  size and your holiday is imminent, it may be easier to purchase a new item. Always reach out to us by Whatsapp and by the live chat, we will answer you seven days a week.

We kindly request please do not squash garments into very small bags as this could damage your item and delay the refund process as garments need to be cleaned and pressed. They don't have to be folded perfectly but stuffing and squashing could damage a garment in transit. You can send items back in any way that is easier for you.

1.Send it back using any method that is easy for you. If you choose this option, and use the post office, second class is fine to save your costs.

2.Use our Royal Mail account for £4.99

1.Send it back using any method that is easy for you. If you do, it’s very helpful to let us know. Just send a quick email or use the live chat on the website. Please save your costs and send items second class. 

Our Returns Address is :

Lindsey Brown Returns

Tudor House Offices

913 A Uppingham Road, Bushby Leicestershire, LE7 9RR,

2.Using our Royal Mail account for £4.99: All you need to do is put all items into one box or jiffy bag. Generate a return following the instructions on the Royal Mail website and take to the post office or have the item collected. The post office will give you a receipt of postage. You do not need to print a label at home. 

Please reuse any clean, label free outer packaging. You can turn our delivery bags inside out and reuse these. To generate your return visit:

www.royal mail/com/track-my-return

You can find Lindsey Brown from the list of retailers, or follow this exact link:  https://www.royalmail.com/track-my-return#/details/7096

• You will need your Lindsey Brown order number, which can be found in our order paperwork and your emails.
• Tick ‘My item does not exceed the maximum weight and size limit
• Fill in your details & create and print your label. 
• If you do not have a printer, you will also receive a QR code by email.
• Take your QR code to the post office who will print the label for you
• You can also request a home collection on a specific day.

Reduced Sale Goods:  Sale goods can be returned for a full refund strictly within our 14 days policy. Late sale returns will not be refunded and a store credit will be applied. Hair bands, hair accessories and face masks are the only exemption due to hygiene reasons and cannot be returned or refunded.  This is in line with government guidelines, we offer a fair and full returns policy for all goods on sale. We are not obliged to refund reduced garments in our sale items that are returned after the 14 day period. 

You can also refer to our full policy click here : Refund Policy

Our office is open 9:00am - 5:00pm Monday to Friday and 10am -12 noon Saturday to receive parcels. Returns are processed within seven working days from the date we receive your return.

How we process returns and refunds:  Our refund process takes several working days. All garments are checked before they are steamed, checked again for any marks and finally repacked and then processed to be refunded. Our refunds are processed within seven working days from the date we receive your return. If you have returned an order outside of the 14-day period, we will contact you to ask you why. 

Please do not remove any garment tags.  Please return items as new, unworn, with tags attached. Our returns policy does not affect your statutory rights.

Enclose and Complete the paper returns form included with your order.

If possible, please return the garments within their clear bag to protect the garment and enclose within any clean protective outer packaging. We will recycle all used opened bags. Please reuse any clean, label free outer packaging. You can turn our delivery bags inside out and reuse these.

Please return garments within the timescale of 14 days from the date goods arrive with you for a refund. Our 14 days returns policy is visible on our every website page. You can read the policy in the Keep Me brochure included with your order. You can also request a live chat to see the returns policy and there is also a link on each product page.

Any questions ? please contact us. 

Tel:  0116 2414627 | WhatsApp:  07501959141 | Email via our contact form here

Our personal shopping team will either call you back or reply by email to you. You can also use the live chat which is answered by our UK team. Outside of working hours, please leave a little longer for a reply whilst one of our team logs onto the messages.