Please be kind to our team

Unacceptable and abusive behaviour policy

Verbal or written abuse of any kind will be taken seriously and reported to the correct authorities. Threats of any kind and abusive behaviour may include shouting, threats, swearing, name calling and threats of retribution towards any member of our team, or our business. We reserve the right to close any account immediately if we receive threatening or abusive calls or emails.

 

How we respond to verbal unacceptable behaviour. 

We do take into consideration that sometimes people may be having a bad day. However, we will not tolerate abusive language, name calling, shouting, or any other unacceptable behaviour both verbally and written.

• During a phone call, if the customer allows us to speak, we will explain that we are trying to understand their concerns. 
• We will explain that we are finding their communication upsetting which allows the customer a moment to review their behaviour.
• If a customer continues to be verbally abusive, we will inform the customer that we will end the call.

 

We will then take the following steps: 

• We will write down the words used, and threats made.
• We will copy any abusive emails received onto the customer’s account.
• We will process any refunds that are due. 
• We will confirm by email that their account has been closed. 

 

What happens if the person continues to send abusive communication ?

• We reserve the right not to reply, to any abusive communication, in the form of messages emails or online comments.

 

We will then take the next step to restrict communication if we feel the threat of more abuse which involves: 

• Blocking emails or telephone numbers.
• Blocking social media accounts.
• Deleting social media comments that are threatening or abusive.

The Final step:

We reserve the right to take any legal action required. If necessary we will refer the matter to the police, in accordance with the laws of United Kingdom.

 

 

Questions and answers you may have. 

Your Account Privacy:  Lindsey Brown resort wear only retains information necessary to send out your delivery. As a UK business, we are obliged to retain record for seven years. The Lindsey Brown resort wear website will save your order data to enable us to process your repeat purchases. Lindsey Brown resort wear will not disclose order information or personal information to a third party. Please review our full Privacy Policy for more details. 

 

Worn items: On very rare occasions, where customers have knowingly returned items, we believe items to have been worn, the goods will be returned to the customer and no refund will apply. Worn items are deemed unfit for resale, and we cannot fairly resell items we believe to have been worn.

We follow a strict process to determine if garments have been worn for example garments may have an odour of food, fake tan, suntan lotion, smoke, perfume, tags may have been taken off and replaced, garments may have been washed. Firstly we will contact the customer to discuss any concerns and if we are not able to settle the matter, the garment will be returned to the customer and no refund will apply. If necessary, we reserve the right to terminate a customer's account. Any future orders will be cancelled immediately and money refunded. Our worn items policy does not affect your statutory rights.

 

Fraud : We reserve the right to pass on your data to prevent or detect fraud, detect worn items being returned, to be used or to comply with any court orders, governmental requests or applicable law when appropriate. Please refer to our Privacy Page. By ordering from Lindsey Brown, you (the Customer) are accepting to pay for and accept delivery of the goods. On receipt of the order and payment, Lindsey Brown agrees to dispatch the goods. Lindsey Brown resort wear reserves the right to cancel purchase orders at our own discretion, for whatever reason. This does not affect your statutory rights.

 

Data protection :  Lindsey Brown Resort wear agrees to abide to the Data Protection Act of 1998, where it relates to this agreement of purchase orders from the website. Lindsey Brown Resort wear advises Customers that all invoices and account information, if held, is kept in a secure environment in Head Office. Lindsey Brown Resort wear advises Customers that data will not be passed onto a third party without your willing consent. All copies of Customer orders can be obtained from Lindsey Brown Resort wear, at the Customers written request.

 

Updates : This policy and our stance on unacceptable and abusive behaviour has been updated as of June 2025