Terms of service

This website is operated by Lindsey Brown Resort Wear. Throughout the site, the terms "we", "us" and "our" refer to Lindsey Brown. All information, tools and services available from this site to you, the user, are conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and ordering from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Customer conduct

Lindsey Brown Resort Wear reserves the right to cancel customer purchase orders at our own discretion, for whatever reason. This does not affect your statutory rights. You must not use a fraudulent credit or debit card. You cannot use this website to send emails, messages or material that is deemed offensive. Anyone found to be using this website for unlawful practices will be prosecuted.

In addition to other prohibitions set forth in these Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website or the Internet. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

Customer information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You agree to accept our terms at the time of purchase. You undertake that: the contact details you provide are correct; you are legally the owner of the debit, credit card, Apple Pay or PayPal account used; you will keep a copy of your purchase for your own records; you are over the age of 18; you agree to return any unwanted goods within 14 days of purchase; and you will inform Lindsey Brown of any change to the delivery and contact information supplied.

Order contract

By ordering from Lindsey Brown, you (the Customer) are accepting to pay for and accept delivery of the goods. On receipt of the order and payment, Lindsey Brown agrees to dispatch the goods. Lindsey Brown Resort Wear reserves the right to cancel purchase orders at our own discretion, for whatever reason. This does not affect your statutory rights. Due to high shipping costs, we reserve the right to cancel single orders of face masks or hair scrunchies when shipping costs are too high, in which case we would refund you in full.

Payment

Customer payment details are not stored by Lindsey Brown or our website host Shopify.

Account privacy

Lindsey Brown Resort Wear only retains information necessary to send out your delivery. The website will save your order data to enable us to process your repeat purchases. Lindsey Brown Resort Wear will not disclose order information or personal information to a third party. Please review our Privacy Policy for more details.

Online store terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses or any code of a destructive nature.

A breach or violation of any of the terms will result in an immediate termination of your services.

Unacceptable and abusive behaviour

Verbal or written abuse of any kind, including threats of abuse and threats of retribution towards any member of our team and our business will be taken seriously and reported to the correct authorities. We reserve the right to close any account immediately. Any balances owed will be refunded.

How we respond to verbal unacceptable behaviour

We do take into consideration that sometimes people may be having a bad day. However, we will not tolerate abusive language, name calling, shouting, or any other unacceptable behaviour both verbally and written.

If possible, if the customer allows us to speak, we will explain that we are trying to understand their concerns and that we are finding their communication upsetting, which allows the customer a moment to review their behaviour.

If a customer continues to be verbally abusive, we will end the call.

We will then take the following steps:

Record the details of the conversation, detailing the words used and threats made.
Copy any abusive emails received onto the customer's account.
Process any refunds due immediately.
Confirm by email any refund processed and close the account.

We reserve the right not to reply to any abusive communication, in the form of messages, emails or online comments.

Communication restrictions

We reserve the right to restrict communication if we feel the threat of further abuse, which includes:

Blocking emails or telephone numbers.
Blocking social media accounts.

What happens next

We reserve the right to take any legal action required and, if necessary, refer the matter to the police.

Professional boundaries and inappropriate conduct

We pride ourselves on offering a professional shopping experience and great customer service to all of our customers.

For this reason, we operate a strict zero-tolerance policy towards any form of inappropriate, abusive, or indecent behaviour, including calls, emails, imagery, or online communication. All communication must be:

Respectful
Appropriate
Relevant to the service we provide

Any behaviour that breaches these professional boundaries will result in immediate action.

Unacceptable conduct includes

The following behaviours will not be tolerated under any circumstances:

Repeated prank or time-wasting calls.
Harassment via phone, email, or social media.
Inappropriate or sexual comments.
Indecent behaviour or requests.
Cyber flashing (sending unsolicited sexual images), which is a criminal offence under UK law (Online Safety Act 2023).
Threatening language or any form of intimidation.

Any behaviour that causes discomfort, distress, or concern will be treated as unacceptable.

Our response

We reserve the right not to respond to inappropriate or abusive communication.
Communication may be ended immediately without warning.
Incidents may be formally recorded and, where appropriate, reported to the police.
We are not obliged to continue communication where behaviour is deemed inappropriate.

Prank calls and indecent contact

We operate a strict zero-tolerance approach to prank calls and indecent contact.

Repeated nuisance contact will result in immediate blocking.
Inappropriate or sexual behaviour will be treated as harassment.

Legal position

We have taken guidance and advice regarding this matter. Where behaviour meets the threshold of harassment or indecent communication, we reserve the right to escalate the matter to the police in line with current legislation, including:

Harassment
Threats
Indecent behaviour
Cyber flashing (sending unsolicited sexual images), which is a criminal offence under UK law (Online Safety Act 2023).

Where necessary, we will:

Retain records of communication, including call logs, emails, and messages.
Block telephone numbers, email addresses, and social media accounts.
Report indecent communication, including cyber flashing, to the police where appropriate.

Exchanges and Returns

We offer a full refund policy within 14 days from purchase date on unwanted purchases for items delivered in the UK. Please see our exchanges and returns page for further information.

Worn items

On very rare occasions where customers have knowingly returned items we believe to have been worn, the goods will be returned to the customer and no refund will apply. Worn items are deemed unfit for resale.

We follow a strict process to determine if garments have been worn — for example, garments may have an odour of food, fake tan, suntan lotion, smoke or perfume; tags may have been removed and replaced; garments may have been washed. We will contact the customer to discuss any concerns and if we are unable to settle the matter, the garment will be returned and no refund will apply.

We reserve the right to terminate a customer's account where necessary. Any future orders will be cancelled immediately and money refunded. Our worn items policy does not affect your statutory rights.

Fraud

We reserve the right to pass on your data to prevent or detect fraud, to detect worn items being returned, or to comply with any court orders, governmental requests or applicable law. Please refer to our Privacy Policy.

Title of goods

The risk of the goods shall pass to the customer once delivery is accepted. When payment has been received and goods delivered, the title of goods shall pass to the customer. Until this time, the title of goods belongs to Lindsey Brown.

Retention of title

Once full payment has been received, ownership of goods passes to the customer. Purchasing from Lindsey Brown Resort Wear does not give the customer any entitlement to own the brand name.

Intellectual property and image use

All images, photographs, designs, text and content featured on this website are the exclusive property of Lindsey Brown Resort Wear and are protected by copyright law.

You may not copy, reproduce, distribute, publish, display, or use any images or content from this website without our prior written permission.

We actively monitor the use of our imagery online. Any unauthorised use of our images, including by third-party websites, social media accounts, or online marketplaces, will be treated as copyright infringement and we reserve the right to take legal action accordingly.

We are not responsible for the quality, authenticity, or legitimacy of any products sold by third parties using our imagery without permission. Please ensure you purchase only from our official website at www.lindseybrown.com.

Indemnity

You agree to indemnify, defend and hold harmless Lindsey Brown Resort Wear and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

Limited liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that results obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice.

In no case shall our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, arising from your use of the service or any products procured using the service.

Data protection

Lindsey Brown Resort Wear agrees to abide by the Data Protection Act 1998 where it relates to purchase orders from this website. All invoices and account information, if held, are kept in a secure environment at Head Office. Data will not be passed to a third party without your willing consent. All copies of customer orders can be obtained from Lindsey Brown Resort Wear upon written request.

Optional tools

We may provide you with access to third-party tools over which we have no control. You acknowledge that we provide access to such tools "as is" and "as available" without any warranties or endorsement. Any use of optional tools offered through the site is entirely at your own risk.

Changes to terms

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check our website periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

Governing law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United Kingdom.

Updates

These terms have been updated as of March 2026.