FAQ
Ordering Queries
Do I need to create an Account to order ?
You don't need to create an account to order, but having an account with Lindsey Brown Resort wear keeps all your orders in one place and makes it easier to find sizes and designer kaftan styles you have ordered.
I am having trouble logging into my account ?
No problem, enter the email address you used and request a password reset.
If you don't receive a password reset, check incase the request has gone into your spam folder.
Still having trouble contact our customer service team by email orders@lindseybrown.com or fill out the contact form here.
Can I order over the phone ?
Yes of course, you can send a message to the personal shopping team on Whatsapp asking us to call you back or Call within daytime hours on our office landline or mobile.
We will process your payment securely but we will need to ask take payment and ship to the same billing and shipping address.
PERSONAL SHOPPING TEAM
WHATSAPP MESSAGE 24/7 +44 (0)7501 959141
SMS TEXT MESSAGE +44 (0)7501 959141
PHONE UK MONDAY to FRIDAY PLEASE CALL +44 (0)116 2414627
Do you offer Gift Wrapping ?
Yes of course, if you are buying a beautiful designer kaftan as a gift, we also offer an extra special service of free gift wrapping. Simply write gift wrapping please in the special instructions at checkout.
If you would like us to send the gift straight to your loved one then we will also be happy to hand write the gift tag for you, just write your message in the special instructions box at checkout and we'll take care of the rest.
If you forget to send the mesage you would like us to write, please email, call or whatsapp before 10am the next following day.
Personal Shopping team orders@lindseybrown.com
WhatsApp message 24/7 +44 (0)7501 959141
SMS text message +44 (0)7501 959141
Phone UK Monday to Friday please call +44 (0)116 2414627
Do I need to Sign for my order ?
If you have paid for a next day service the courier will need to hand over the parcel to a person. However you can log into the courier email and request to leave in a safe place.
The majority of our parcels won't fit through the letterbox. If you wont be home to receive your parcel, please add your secure safe place at the checkout.
* orders left in a secure place is at your home, is at your own risk.
Shipping, Returns & Exchanges
We use Royal Mail for domestic UK orders and DHL for all overseas orders. You’ll be asked to select a delivery method during the checkout stage. You can read our full returns and refunds policy here
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order.
Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
You can read all the shipping options here
Do you ship overseas ?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
You can read all the shipping options here and the DHL shipping rates for your country.
Can I return my order for a refund ?
Yes of course, all Lindsey Brown luxury resort wear items that have not been worn can be returned for a full refund.
* Please send items back complete with tags*
UK customers please return your order to be received 14 days from receipt of delivery.
USA shoppers have 28 days.
EU & Rest or World have 28 days to return their orders.
If you have any questions you can read about our Refund Policy here.
Can I exchange for another size ?
Please contact our personal shoppers who are more than happy to help you with an exchange whether you need a different size designer beach dress or need to return a designer kaftan gift, they are here to help you.
If you are going on holiday imminently it may be easier for you to purchase a new item and we refund you for your unwanted size as soon as we receive your return.
As soon as your unwanted items is returned to us, a refund will be processed.
Size Queries
Our designer Lindsey Brown deliberately leaves the maxi hemlines and long sleeves free from embelishment, so they can easily be altered to your desired length.
You can call to speak to one of the team to discuss your alteration and how to go about it.
Is there a Charge for Alterations ?
Yes there is a minimal charge by our skilled tailor.
Approx £10.00 per hemline
The cost is for the alterations and post back to you.
We also refresh and steam clean your Lindsey Brown garment and return it to you as if it was new.
Garment Lengths ?
Garment lengths are detailed on each product page. If you have a query on a specific waist or bust measurement, please send a quick email or message and we will be happy to help you.
Please don't hesitate to contact our office team of personal shoppers
WHATSAPP MESSAGE 24/7 +44 (0)7501 959141
SMS TEXT MESSAGE +44 (0)7501 959141
PHONE UK MONDAY to FRIDAY PLEASE CALL +44 (0)116 2414627
Are Lindsey Brown garments true to Size ?
Our Lindsey Brown floaty designer kaftans and beach coverups are true to size. We suggest you stick to your usual clothing size when shopping.
As well as our extensive size range we also offer One Size garments. You can view our luxury resort wear size guides
What is my Size ?
Our Size range is XS-7XL. You can see our Lindsey Brown luxury resort wear size guide here to convert to international sizes.
For example
XSMALL is UK 8 and a USA 4 AU 8 EU36
MEDIUM is a UK 12 USA 8 AU 12 EU40
XLARGE is a UK16 USA12 AUS16 EU44
We also have some one size garments and we have added a size guide of sizes they will fit.
If you are ever unsure about your size, please contact our personal shopping team. You can always order and contact us to check if it's the correct size and we can personally amend your order to the correct size before its shipped.
Our Lindsey Brown resort wear team are happy to help.
Wash Care
We enclose a resort wear wash care guide with your order but in case you loose it, you can find wash care help for each item on each product page, You can also send a quick online chat or email if you have a query
Can I hand wash in a machine ?
No, we strongly suggest you Do Not wash any silk or embelished cotton designer kaftans in a machine . Please do not spin any items in a machine to remove water.
When hand washing cotton, as with all dark dyed and hand dyed fabrics, some colour may wash out which is more apparent when hand washing. Rinse in cold water by hand to avoid colour run.
Please note colour will only run if you have used hot water and biological powders which may contain a stain removing agent, The stain remover could contain a bleaching agent and cause colour run.
Help ! I put my kaftan in the machine by accident
You still may be able to save your kaftan if you immerse it in cold water and soak thoroughly
When wet, transfer your designer kaftans or beach dress to the shower or bath, and gently remove some of the water.
Hang the garment on a clear plastic hanger. Avoid using a felt, coloured or wooden stained hanger incase the colour from the hanger transfers to the garment. If in doubt, add a clean plain white towel over the hanger.
Hang to drip dry. When damp, reshape the shoulders and neckline. to hang correctly.
Whilst damp and not dripping Iron using a steam iron and pull the garment back to shape. Starting from the neck work your way down the garment. Steam iron the neckline, collar and both sleeves and then the body of the garment.
Do not iron very hot, steam is the key here to helpt re shape the garment.
Always test your clean iron before ironing the garment.
*Test the temperature is not too hot and test its clean.
Hang once more to dry and repeat the ironing process whilst the garment is still damp.
Silk will shrink if washed in a machine or saoked hot. Cotton will appear to shrink if washed by hand over 50*
Cotton will shrink if washed in a washing machine and a spin cycle in the machine.
How do I care for a silk kaftan ?
You can dip into cold water but do not soak. We suggest a dip in and out into 100% cold water, remove excess water and hang dry immediately.
Dilute a non bio liquid into the cold water, and gently wash by dipping the garment in quikcly and do not soak.
Do not be tempted to soak.
Rinse very quickly in clean cold water dip in and out. Reshape whilst damp. For best results hang when nearly dry and steam back to shape.
Steaming with a hand steamer or a steam iron is the best way to refresh and care for silk instead of washing. See our full care guide here.
Discount Codes
Subscribe to our members club to be the first to shop our latest resort wear and receive exclusive member promotions
Is there a discount code for my first order?
Yes, please use code FIRST10 for 10% off your first order. Enter code FIRST10 at the checkout.
My Discount Code is not working?
Have you used the First10 code before? as our website will merger your orders under one user so we can track the best sizes you prefer to order.
If we have sent you a specific discount code, log in with your name and email address. We set up refunds or store credits for a One Time Use against your name and email.