Refund policy
Refund Policy and how to return your resort wear order. Please scroll down to read the options below for UK Shoppers, USA shoppers, EU shoppers and Rest of World. Our Returns Policy is 14 days from the date goods arrive with you.
HOW WE PROCESS REFUNDS : As soon as we have received your package you will receive an email to let you know we are processing your return. Garments are checked, steamed and repacked and refunds are processed within seven working days.
HOW TO RETURN AN ITEM :
A PRINTED ADDRESS LABEL is attached on the returns note inside your parcel. Please add this to your parcel as this also contains your order number, so that we can allocate your return efficiently.
PLEASE DO NOT REMOVE GARMENT TAGS please return items as new, unworn, with tags attached. Our returns policy does not affect your statutory rights.
PLEASE COMPLETE the section on the back of the return form, enclosed with your order.
PLEASE RETURN GARMENTS WITHIN THEIR CLEAR BAG to protect the garment and enclose within any clean protective outer packaging. We will recycle all used opened bags.
PLEASE RETURN GARMENTS within the timescale of 14 days from the date goods arrive with you.
IF YOU NEED TO CONTACT US WITH ANY QUERY, WE ARE HERE TO HELP
Office Tel: 0116 2414627 | Email orders@lindseybrown.com
WhatsApp Call or Message +44 7501959141
You can also use the online chat option on the website to speak with one of the team. If we are off line our personal shopping team will either call you back or reply by email as soon as we can.
UK RETURNS : Our Returns Policy is 14 days from the date goods arrive with you. As delivery to you the customer is free, we are unable to offer free returns so please send orders back using a standard service or second class mail to reduce your costs.
You can either send items back via the post office, use a courier of your choice or we can email you a returns label for you to drop the parcel off into a Royal Mail Parcel box.
TAKE TO A POST OFFICE - Please save your costs, we suggest using the Royal Mail service called Tracked 48hr service no signature . We have daily Royal Mail collections, your parcel will arrive.
- There is no need to return the item using a next day special delivery.
DROP OFF YOUR ORDER INTO A ROYAL MAIL PARCEL BOX - If you are unable to get to the Post Office, we can create a pre paid returns labels for you and deduct £3.95 from your refund. Please contact orders@lindseybrown.com who can create the return label for you.
- We can email the label for you to print or post a label to you if you do not have a printer.
- We can email a Royal Mail link with locations of your nearest parcel boxes.
- You will have to drop the return into a Royal Mail Parcel Box not a post office.
- You can do this any time of the day, seven days a week.
TAKE TO A COURIER PARCEL SHOP – If you have an account with Evri or Dpd for example, you can return your order via a parcel drop off shop. It’s very helpful if you can you send the tracking number by Whatsapp or Email orders@lindseybrown.com, as sometimes couriers deliver outside of office hours.
UK LATE RETURNS : We grant 14 days returns policy from the date the item arrives with you. Our policy allows plenty of time to try on and return your garment if it is not suitable. If for whatever reason you are unable to return your item within 14 days, please email orders@lindseybrown.com. If you return your order after 28 days from the delivery date, we are not obliged to refund you, and will provide a store credit for the value of the garment you have returned. The store credit does not expire.
USA CUSTOMERS :
- Please contact us within 14 days of receiving your order if you do need to return your order.
- Please click here to read our full delivery options for USA shoppers.
If you are returning your order for a refund we can arrange for DHL to collect your parcel using a return service of shipping Duty and Taxes paid. The shipping and admin cost would be $35 USD which would be deducted from your refund amount. If your resort wear order that you wish to return is over $600 USD the weight of shipping may increase the returns label to $40.00. Please get in contact with our customer service team who can arrange this for you.
- You may also return your order by USA Standard mail to save your costs.
- We will be in contact when we receive your returns in the UK.
- Refunds are processed within 7 working days.
- If you return your order after 45 days from delivery date, we are not obliged to refund you, and will provide a store credit for the value of the garment you have returned. The store credit does not expire.
EU CUSTOMERS : Please contact us within 14 days of receiving your order if you do need to return your order for an exchange or a refund. Please be aware that international post can take from 9-21 days to reach the UK so it is helpful to let us know we are expecting your return. Please email orders@lindseybrown.com or WhatsApp +44 7501959141
- When sending your return, please be aware you are liable for returning goods duty and tax paid to the UK. If we are billed by customs, this will be deducted from your refund. If you have any queries at all about returning goods from overseas, please email message or call us, we are here to help.
- Please click here to read our full delivery options EU shoppers.
- If you return your order after 45 days from delivery date, we are not obliged to refund you, and will provide a store credit for the value of the garment you have returned. The store credit does not expire.
IF YOU NEED TO CONTACT US WITH ANY QUERY, WE ARE HERE TO HELP
OFFICE UK TELEPHONE : +44 (0) 116 2414627 | EMAIL orders@lindseybrown.com
WHATSAPP Call or Message +44 7501959141
ONLINE LIVE CHAT : You can also use the online chat option on the website to speak with one of the team. If we are off line our personal shopping team will either call you back or reply by email as soon as we can.
OUR RETURN ADDRESS IS :
Lindsey Brown, Tudor House Offices
913 A Uppingham Road, Bushby
Leicestershire , LE7 9RR
United Kingdom
EXCHANGES : Please contact our personal shoppers who are more than happy to help you with an exchange whether you need a different size or need to return a gift, we are here to help you. If your order is urgent, it may be easier to purchase a new item than wait for an exchange.
SALE GOODS : Sale goods can be returned for a full refund. Face masks are the only exemption due to hygiene reasons.
WORN ITEMS : On very rare occasions, where customers have returned items we believe items to have been worn, the goods will be returned to you and no refund will apply as worn items are deemed unfit for resale and we cannot fairly resell items we believe to have been worn.
Please do not remove the garment tags, please return items with tags attached. If garments are also returned with strong odours such as sun tan lotion, perfume and smoke, these garments will be returned to the buyer. We reserve the right to investigate any suspected fraudulent returns. Our worn items returns policy does not affect your statutory rights. Please see our privacy and legal terms of service pages for full details on how we determine a worn item and our legal rights to cancel orders we deem to be fraudulent.