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Refund policy

Refund Policy and how to return your order

ALL RETURNS : Please attach the return address label to your packaging. A sticky label is enclosed with your order and also contains your order number, so that we can allocate your return efficiently.

As delivery to you the customer is free, we are unable to offer free returns so please send orders back using a standard service or second-class mail to reduce your costs. You can either send items back via the post office, use a courier of your choice or we can email you a returns label for you to drop the parcel off into a Royal Mail Parcel box.

Our office is open for deliveries Monday to Saturday, so parcels are always received.

 

HOW WE PROCESS REFUNDS : Refunds are processed within two working days. You will receive a refund email notification from Lindsey Brown orders@lindseybrown.com

 

HOW TO RETURN AN ITEM :

A PRINTED RETURN ADDRESS LABEL is attached on the reverse of this page, please add this to your parcel as this also contains your order number, so that we can allocate your return efficiently.

PLEASE DO NOT REMOVE GARMENT TAGS, please return items as new, unworn, with tags attached. Our returns policy does not affect your statutory rights.

PLEASE COMPLETE the section on the back of this returns form and enclose with your return.

PLEASE RETURN GARMENTS WITHIN THEIR CLEAR BAG to protect the garment and enclose within any clean protective outer packaging.

 

UK CUSTOMERS :  

TAKE TO A POST OFFICE - Please save your costs, there is no need to send using special delivery. At the post office we suggest using second class mail or a Tracked 48hr service if you prefer to send your item tracked.

TAKE TO A PARCEL DROP OFF SHOP – If you have an account with Evri or dpd or another courier.

DROP OFF YOUR ORDER INTO A ROYAL MAIL PARCEL BOX -  If you are unable to get to the Post Office, we can create a pre-paid returns labels for you and deduct £2.95 from your refund ( £3.95 if we post a label to you) We can email a link with locations of your nearest parcel boxes. Please see our website refund page for more info or contact our team who can create the  return label for you. You will have to drop the return into a Royal Mail Parcel Box. You can do this any time of the day, seven days a week.  We can email the label for you to print at home or we can post a label to you if you do not have a printer.

 

USA CUSTOMERS : 

If you are returning your order for a refund we can arrange for DHL to collect your parcel, shipping Duty and Taxes paid. The shipping and admin cost would be $30 USD which would be deducted from your refund amount. If your resort wear order if over $600 the weight of shipping may increase the returns label to $40.00 but please get in contact with our customer service team who can arrange this for you. 

  • You may also return your order by USA Standard mail to save your costs. 
  • We will be in contact when we receive your returns in the UK.
  • Refunds are usually processed within 1-2 working days.

Our Returns Address is : Lindsey Brown

913 A Uppingham Road, Bushby

Leicestershire , LE7 9RR United Kingdom 

 

EU CUSTOMERS : Please be aware that international post can take from 9-14 days to reach the UK so it is helpful to let us know we are expecting your return.  Please email orders@lindseybrown.com or WhatsApp +44 7501959141.  If you do have any queries even before you purchase, please call message or email and one of our team will personally reply to you. 

Goods have been shipped to you duty and tax paid. Please be aware you are liable for returning goods duty and tax paid.  If we are billed by customs, this will be deducted from your refund. If you have any queries at all about returning goods from overseas, please email message or call us, we are here to help. 

 

Contact Us : 

Tel:  0116 2414627 | WhatsApp:  07501959141 | Email orders@lindseybrown.com

From outside of the UK please WhatsApp message or Call +44 7501959141

Our personal shopping team will either call you back or reply by email to you. If you do have any queries, please call message or email and one of our team will personally reply to you. 

 

Our Returns Address is :

Lindsey Brown, Tudor House Offices

913 A Uppingham Road, Bushby

Leicestershire , LE7 9RR 

United Kingdom 

 

Exchanges and how to swap for another item or size :  Please contact our personal shoppers who are more than happy to help you with an exchange whether you need a different size or need to return a gift, they are here to help you. Outside of working hours it may be easier to for you to purchase a new item and we refund you for your return as soon as we receive it.

We are sorry we are not able to hold sale items for exchanges as these usually are very low in stock so we suggest you purchase a new item in the colour or new size you require.

 

Worn items : On very rare occasions, where customers have returned items we believe items to have been worn, the goods will be returned to you and no refund will apply as worn items are deemed unfit for resale and we cannot fairly resell items we believe to have been worn.

Please do not remove the garment tags, please return items with tags attached. If garments are also returned with strong odours such as sun tan lotion, perfume and smoke, these garments will be returned to the buyer. We reserve the right to investigate any suspected fraudulent returns. Our worn items returns policy does not affect your statutory rights. 

Please see our privacy and legal terms of service pages for full details on how we determine a worn item and our legal rights to cancel orders we deem to be fraudulent.