HOW TO RETURN AN ITEM VIA THE POST OFFICE : Please send items back to our office using a standard second class mail option, to reduce your costs. As delivery to you the customer is free, we are unable to offer free pre paid returns. If you do have any queries, please call message or email and one of our team will personally reply to you.
* Our office is open for deliveries Monday to Saturday.
* You do not need to send special delivery as nothing gets lost.
* Attach the return address label to your packaging. A sticky label is enclosed with your order and also contains your order number, so that we can allocate your return efficiently.
Please complete the section on the back of the returns form, sent with your delivery and enclose with your return.
Recycling is important to us. Please place the garment in the clear bag it came in and enclose within the jiffy bag or any outer packaging bag as we will recycle your order packaging.
Please do not remove garment tags, return items with tags attached as they were sent out.
Our returns policy does not affect your statutory rights. Please ensure you return goods in their original condition within 14 days of them arriving , 21 days from outside of the UK.
UK RETURNS USING ROYAL MAIL CLICK PARCEL DROP OFF SERVICE :
If you are unable to get to the Post Office we can create a pre paid returns labels for you and you can drop your return into a UK Royal Mail large post box and we will deduct £3.95 from your refund.
* You will have to drop the return into a Royal Mail Parcel Post Box but this can be done any time of the day, seven days a week.
* Once generated, your returns label is valid for 7 days.
* You can not take this item to a post office.
* We can email the label to you, to print at home or we can post a label to you if you do not have a printer.
If you would like to return an item by using the Royal Mail Drop Off service please click here to read the details and email our team on email@example.com or send a WhatsApp. Our customer service team work Monday to Saturday and will respond to emails as soon as possible.
CAN I ARRANGE FOR A RETURN TO BE COLLECTED FROM HOME ?
* We can arrange a DHL Collection from home but this DHL service is £6.99 which will be deducted from your refund.
* This Service is only available in the United Kingdom.
* DHL Collections are only Monday to Friday and a person must hand over the return, parcels can't be left on doorsteps.
If you would like a DHL Home Collection please click here to read the details and email our team on firstname.lastname@example.org or send a WhatsApp. Our customer service team work Monday to Saturday and will respond to emails as soon as possible.
SENDING GOODS BACK FROM OVERSEAS : Please be aware that international post can take from 9-14 days to reach the UK so it is helpful to let us know we are expecting your return. Please email email@example.com or WhatsApp +44 7501959141. If you do have any queries even before you purchase, please call message or email and one of our team will personally reply to you.
HOW TO CONACT US :
Tel: 0116 2414627 | WhatsApp: 07501959141 | Email firstname.lastname@example.org
From outside of the UK please WhatsApp message or Call +44 7501959141
Our personal shopping team will either call you back or reply by email to you. If you do have any queries, please call message or email and one of our team will personally reply to you.
HOW WE PROCESS REFUNDS : Please send goods back unworn and complete with tags. Refunds are usually processed within 1-2 working days. You will receive a refund email notification.
EXCHANGES AND HOW TO SWAP FOR ANOTHER ITEM OR SIZE : Please contact our personal shoppers who are more than happy to help you with an exchange whether you need a different size or need to return a gift, they are here to help you. Outside of working hours it may be easier to for you to purchase a new item and we refund you for your return as soon as we receive it.
We are sorry we are not able to hold SALE items for exchanges as these usually are very low in stock so we suggest you purchase a new item in the colour or new size you require.
WORN ITEMS : On very rare occasions, where customers have returned items we believe items to have been worn, the goods will be returned to you and no refund will apply as worn items are deemed unfit for resale and we cannot fairly resell items we believe to have been worn.
Please do not remove the garment tags, please return items with tags attached. If garments are also returned with strong odours such as sun tan lotion, perfume and smoke, these garments will be returned to the buyer. We reserve the right to investigate any suspected fraudulent returns. Our worn items returns policy does not affect your statutory rights.