Privacy policy

Privacy Policy 

This privacy policy describes the personal data collected when you purchase a product from the LindseyBrown.com website or sign up to our newsletter, via our website or any other consent form such as via a shopping event. It explains how your personal data is used and protected and how you can contact us at any time if you have any questions or would like us to remove your data completely.

 

1. How and why we collect personal data 

1.1 We only ask for contact information to supply you with the products you order from our website. This includes your contact details including name, email, telephone number and shipping, billing address and the product order that you placed with us.

1.2 We do not store any of your payment details as this information is processed by the relevant payment provider. If you do phone the office to place an order directly with one of our personal shoppers, then this information will be used whilst you are on the phone to process the payment, it is not captured or stored in any format. In the case that private information is recorded, it will be processed correctly and recycled in secure waste bins which are locked and collected monthly.

 

2. How we use your personal data 

We use your personal data in the following ways:

2.1 To provide the products you order from us 

We will process your order as per the instructions you provide. This order information is securely stored within our e-commerce platform, Shopify, and is not held in any other location or in any other format. Even if you contact the office to place an order over the phone we will process the order via our e-commerce platform so your personal data (but not your payment details) is stored in a secure location enabling us to process your order.

2.2 To deliver the orders to you.

To provide a smooth fast shipping experience, our website is connected to a third party shipping partner, who only see the name address email and phone number in order to deliver your parcel. 

2.3 To provide you with exclusive offers and chance to buy new products

When you consent to receive marketing, we will send you communications concerning Lindsey Brown resort wear including news on new products, exclusive offers. You can opt out at any time.

2.4 To improve our resort wear collections for our customers

We produce reports from purchases for accounting purposes and to ensure we are continually delivering collections that delight our customers. This data is collated into reports such as total sales by product, month or location.

2.5 In case of Fraud

We may use your personal data and reserve the right to pass on your data if we believe an order has been placed fraudulently. In this rare situation, we reserve the right to pass on your data to comply with any court orders, governmental requests or applicable law if and when appropriate.

2.6 For general research and analysis purposes

We use tools such as google analytics and Shopify analytics to understand how visitors use LindseyBrown.com so we can improve the shopping experience. This information is collated independently by browsers or search engine providers via cookies and we would recommend you review your cookie browser settings if you do not wish to share this data.

2.7 For advertising with google.

When customers have opted in to receive marketing, we share some of their order data with google to help create better adverts for LindseyBrown.com. We confirm that we have used Google’s approved API secure interface to upload any customer data.

 

3. Retention of your personal data 

3.1 Your rights

Your printed order copy as outlined in section1, is kept only for the minimum period and then destroyed Under GDPR this is termed legitimate interest. 

3.2  Opting out 

You can opt-out at any time via any of these methods:

  • Unsubscribe when you receive an email from us (there will always be a clear unsubscribe option)
  • Email orders@lindseybrown.com with the subject “Unsubscribe”
  • Telephone the office on +44 1162414627  office hours are 9-5pm GMT
  • Via post to our distribution office Lindsey Brown 913A Uppingham Rd, Bushby, Leicestershire LE7 9RR, UK.

 

4 Your rights to request your data.

You have the right to request access to your personal data OR correction of your personal data if you believe it is incomplete or inaccurate.

Under GDPR you have the right to request that we remove your records from our files and you can request that we delete your personal data in certain circumstances provided by applicable law.

If you would like to request a copy of your personal data or to ask us to delete your personal data, then please contact us via any of the following methods:

  • Email orders@lindseybrown.com with the subject “Personal Data Request”
  • Apply via post to our office Lindsey Brown resort wear, 913A Uppingham Rd, Bushby, Leicestershire LE7 9RR, UK.

 

5. Lindsey Brown resort wear is registered with the ICO the UK Information Commissioner's Office , for correctly holding any customer data. Our registration number is Z2326632 

 

6. Privacy policy updates

If we update our privacy policy, we will post the changes on our website LindseyBrown.com . However, if we were to change the way in which we process your personal data, we would provide you with prior notice. This privacy policy was last updated October 2023

 

7. Questions or concerns 

If you have any questions or concerns related to your personal data, then please contact our team by email at orders@lindseybrown.com