RETURNS REFUNDS AND EXCHANGES
RETURNS - Please send items back to our office using a standard second class mail option, to reduce your costs. As delivery to you the customer is free, we are unable to offer free pre paid returns. Our office is open for deliveries Monday to Saturday.
Please do not remove the garment tags, please return items with tags attached as they have been sent out.
An address label will be enclosed with your order, this also contains your order number, so that we can allocate your return efficiently. You can email email@example.com to let us know you are sending your item back but it is not essential.
Please complete the section on the back of the returns form, sent with your delivery and enclose with your return.
Please ensure you return goods in their original condition, complete with tags within 14 days of them arriving , 21 days from outside of the UK. Our returns policy does not affect your statutory rights.
HOW TO RETURN AN ITEM : Recycling is important to us. Please place the garment in the clear bag it came in and enclose within the jiffy bag or any outer packaging bag as we will recycle your order packaging.
Please do not remove garment tags, please return items with tags attached as they were sent out.
An address label will be enclosed with your order, this also contains your order number, so that we can allocate your return efficiently.
If you are unable to get to the Post Office we can create a pre paid returns labels for you and deduct £3.95 from your refund.
To use this service please click here to see the full details on how to find a Parcel Drop Box.
* You will have to drop the return into a Royal Mail Parcel Post Box but this can be done any time of the day, seven days a week.
* Your returns label is valid for 7 days.
* You can not take this item to a post office.
* We can email the label to print at home or we can post a label to you if you do not have a printer.
* We can arrange a DHL Collection from home but this DHL service is £6.99 which will be deducted from your refund.
* This Service is only available in the United Kingdom.
If you would like a DHL Home Collection or a Royal Mail Drop Off service please click here to read the details and email our team on firstname.lastname@example.org or send a Whatsapp. Our customer service team work Monday to Saturday and will respond to emails as soon as possible.
Tel: 0116 2414627 | WhatsApp: 07501959141 | Email email@example.com
From outside of the UK please WhatsApp message or Call +44 7501959141
Our personal shopping team will either call you back or reply by email to you.
HOW WE PROCESS REFUNDS : Please send goods back unworn and complete with tags. Refunds are usually processed within 1-2 working days. You will receive a refund email notification.
EXCHANGES AND HOW TO SWAP FOR ANOTHER ITEM OR SIZE : Please contact our personal shoppers who are more than happy to help you with an exchange whether you need a different size or need to return a gift, they are here to help you. Outside of working hours it may be easier to for you to purchase a new item and we refund you for your return as soon as we receive it.
We are sorry we are not able to hold SALE items for exchanges as these usually are very low in stock so we suggest you purchase a new item in the colour or new size you require.
SENDING GOODS BACK FROM OVERSEAS : Please be aware that international post can take from 9-14 days to reach the UK so it is helpful to let us know we are expecting your return. Please email firstname.lastname@example.org or WhatsApp +44 7501959141
WORN ITEMS : On very rare occasions, where customers have returned items we believe items to have been worn, the goods will be returned to you and no refund will apply as worn items are deemed unfit for resale and we cannot fairly resell items we believe to have been worn.
Please do not remove the garment tags, please return items with tags attached. If garments are also returned with strong odours such as sun tan lotion, perfume and smoke, these garments will be returned to the buyer. We reserve the right to investigate any suspected fraudulent returns. Our worn items returns policy does not affect your statutory rights.