Coronavirus Health and Safety Parcel policy
COVID 19 UPDATE | BUSINESS AS USUAL
ORDER HANDLING
All of our garments are new & already individually packed in sealed plastic bags in our stock-room so there is no need for us to touch any of the garments. When packing orders our team are following all Public Health England hygiene guidelines. We wear gloves when unpacking any items that are returned to us. We steam clean and hang for 48 hours, before being repackaged.
DELIVERY UPDATES
When your delivery arrives the postal delivery driver will place the item on your door-step, knock and then step aside to a safe distance while you retrieve your item. Please visit our delivery page for the latest update on their services and ours.
OUR COMMITMENT
The ethos behind the Lindsey Brown resort wear brand has always been to work with small skilled artisan producers and to not mass produce and we continue to support our small manufacturing in India and Morocco. We will be continuing to sell online and our fabulous customer service team are at the end of the phone or available 24/7 via email for our shoppers and stockists alike 💛
HEALTH & SAFETY REGARDING DELIVERIES
Please rest assured that we are following all health guidelines. Our garments are individually packed in sealed plastic bags. When packing orders our team are following all hygiene guidelines & wearing gloves.
CHANGES TO SIGNED FOR SERVICE
Royal Mail & DHL are minimising contact during delivery and will not be handing over hand-held devices to customers to capture signatures but instead they will log the name of the person accepting the item. We update our delivery pages if we need to change our handling times.
OUR DISTANCING POLICY
For all customers where they need to deliver any item that will not fit through your letterbox, they will place your item at your door. Having knocked on your door, they will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.
If you would like help choosing your size or style, or would like to discuss the delivery options, please contact our style team on +44(0)116 2414627 or email orders@lindseybrown.com
